Delete your InclusiveSpeak account

Request deletion of your InclusiveSpeak account and the child profiles and practice data stored with it. This page is public. Signing in is optional.

What we delete

When a request is processed, InclusiveSpeak deletes the account from the live database. Related rows are removed with it:

• Account profile: name, email, phone, role, notification preferences, and sign-in sessions
• Child profiles you own: name, date of birth, diagnosis, communication level, photo, and preferences
• Practice and progress: communication sessions, progress tracking, assignment progress, word-practice counts, goals, assignments, the activity log, and progress reports
• Vocabulary items and custom word lists tied to the account or those child profiles
• Board images and file attachments recorded for those profiles, including the uploaded files stored for them
• A blog newsletter subscription for the same email address
• Team memberships, invitations, notifications, and referral records stored on the account
• Subscription and payment rows stored for the account. Active Stripe subscriptions are cancelled at that time

Speech played by the app is synthesized on the device. The servers store practice counts and session notes. A copy that exists only on a phone or tablet is cleared when you delete the account in the iOS or Android app, or when you uninstall the app.

What we keep, and why

• This deletion request (email, optional note, and status) for 24 months, so we can show the request was received. It is not used for marketing.
• Product analytics events and pre-signup onboarding answers, with the account link removed. A device id and those answers can remain.
• Messages sent to support, kept with other support mail.
• Records Stripe or Apple keep under their own policies. Cancel an Apple subscription in Apple ID settings. The Android app does not sell subscriptions through Google Play.
• Encrypted database backups, kept for 30 days. A backup taken before deletion can still contain the data until that backup expires.
• Information InclusiveSpeak is required by law to keep.

How long it takes

A signed-in deletion on this page, or deletion from the app, removes the live account when you confirm. An email request is queued after you confirm a link that expires in 48 hours. Confirmed email requests are processed within 30 days. The confirmation link alone does not delete the account. Backups age out within 30 days.

Contact [email protected]. See the privacy policy.